Terms & Conditions
Last updated: 08/09/2026
1. About us
ORVELA® is an online art store specializing in curated luxury framed wall art and bespoke commissions designed to elevate modern interiors. Our business is based in the United Kingdom.
2. Acceptance of these Terms
By accessing our website and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
3. Eligibility
You must be at least 18 years of age to make a purchase through our website. By placing an order, you represent that you meet this requirement.
4. Our products
We make every effort to display the colors and textures of our artwork as accurately as possible. However, photographic representations may vary slightly from the physical piece depending on your screen settings.
5. Prices and payment
Prices are as displayed on the website. We reserve the right to adjust prices at any time. Payment must be made in full at the time of ordering via our secure checkout.
6. Ordering and contract formation
Your order constitutes an offer to purchase. A contract is formed only once we send a shipment confirmation email.
7. Shipping and delivery
We ship within the UK. Delivery times are estimates and may vary. Risk of loss passes to you upon delivery to the address provided.
8. Returns, refunds, and cancellations
Standard pieces may be returned within 14 days of receipt. Bespoke and custom-framed commissions are non-refundable unless faulty.
9. Faulty or damaged items
If your order arrives damaged, please contact us at info@orvela.uk within 48 hours with photographic evidence to arrange a replacement or refund.
10. Use of the website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of ORVELA® or any third party.
11. Intellectual property
All content on this website, including artwork, logos, and text, is the property of ORVELA® and protected by UK copyright laws.
12. Third-party links
We are not responsible for the content or privacy practices of any third-party websites linked from our store.
13. Limitation of liability
ORVELA® shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
14. Events outside our control
We will not be responsible for any failure to perform our obligations due to events beyond our reasonable control, including natural disasters or severe shipping disruptions.
15. Governing law and jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
16. Contact us
For any questions regarding these Terms, please reach out to us at info@orvela.uk.
Questions about these terms?
info@orvela.uk