Frequently Asked Questions
Everything you need to know about our products, shipping, and bespoke services.
How long does shipping normally take?
Orders are typically processed within 2-4 business days. Shipping times vary depending on your location, but standard delivery usually takes between 5-10 business days for framed art pieces.
Do you offer international delivery?
Yes, we ship our curated collection worldwide. Shipping costs and estimated delivery dates will be calculated at checkout based on the destination country.
Can I request a bespoke commission?
Absolutely. We specialize in bespoke commissions tailored to your specific space and requirements. Please contact our support team to begin the consultation process.
What is your return policy for art pieces?
We accept returns on standard collection items within 14 days of receipt, provided they are in original condition. Please note that bespoke commissions are non-refundable due to their personalized nature.
Still need help?
info@orvela.uk
Our team is available Monday to Friday, 9am - 5pm.